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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss Haverfordwest

Pharmacy Weight Loss Haverfordwest
GPhC Registration No. 9012511
Last updated: July 2026

Please read these terms carefully before using our services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Haverfordwest is a GPhC-registered online pharmacy clinic (GPhC No. 9012511) providing weight loss consultation and prescription services to patients in Haverfordwest and across the United Kingdom. We operate in full compliance with UK pharmacy law and the standards set by the General Pharmaceutical Council.

2. Eligibility

To use our services, you must:

We reserve the right to decline or withdraw services where we believe it is not clinically appropriate to proceed. Our prescribers may request additional information or recommend you consult your GP before treatment begins.

3. Prescriptions

All prescriptions issued through our service are generated by a registered prescriber following a clinical review of your health questionnaire. Prescriptions are only issued where it is deemed safe and appropriate to do so.

We do not guarantee that a prescription will be issued following your consultation. If your request is declined, you will be notified and, where applicable, advised on alternative pathways of care.

Prescriptions remain the property of the patient and may be transferred to another pharmacy upon request. You must not share, sell, or misuse any prescription or medication obtained through our service.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards processed through a secure payment gateway. All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable.

Your payment covers the consultation, prescription service, and medication where dispensed by us. A full price breakdown is provided before you complete your order.

We do not store card details on our systems. All transactions are handled by our PCI-compliant payment provider.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery is via a tracked postal service to your specified UK address.

We are not responsible for delays caused by third-party couriers, adverse weather, or circumstances beyond our reasonable control. If your medication does not arrive within the expected timeframe, please contact us promptly.

Medications are dispatched in discreet, tamper-evident packaging in accordance with pharmacy regulations. You must ensure someone is available to receive temperature-sensitive items where required.

6. Cancellations and Refunds

You may cancel your order before your prescription has been approved by contacting us immediately. Once a prescription has been clinically reviewed and medication dispensed, we are unable to offer a refund under consumer cancellation rights, as dispensed medicines are exempt under the Consumer Contracts Regulations 2013.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will investigate and, where appropriate, arrange a replacement or refund at no additional cost.

7. Medical Disclaimer

Our services are not a substitute for your regular GP or emergency medical care. The information and treatments provided are intended to supplement, not replace, ongoing medical supervision.

If you experience side effects, an adverse reaction, or any medical emergency, you must seek immediate assistance from your GP or call 999. Do not delay seeking emergency care because of information obtained through our service.

Individual results from weight loss treatment vary and are not guaranteed. Treatment efficacy depends on multiple factors including lifestyle, adherence, and individual health status.

8. Privacy and Data

We process your personal and health data in accordance with the UK GDPR and the Data Protection Act 2018. Your data is used solely to provide and improve our services. We aim to respond to all data-related enquiries within 48 hours. Full details are available in our Privacy Policy.

9. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

For any questions regarding these terms, please contact Pharmacy Weight Loss Haverfordwest through the contact details provided on our website. We are committed to resolving any concerns promptly and professionally.